Experience

 

Microsoft

Creative Project Manager (Launch Consulting Group) | Content Developer & Analyst (Excell)

  • Executed cross-functional sales enablement and change management communication campaigns using ADKAR methodology, collaborating with executive leadership and technical teams

  • Coordinated the creation of 482 change management and sales enablement assets, including 240 training and marketing videos, which received 206,000 views, supporting 20,000 sellers globally

  • Managed the production of 5 comprehensive quarterly landing packages—including videos, train-the-trainer decks, marketing assets, and communications templates—empowering global landing teams to drive localized organizational change, ensuring consistent adoption across diverse regions

  • Produced high-impact videos for organization leadership to showcase the team's accomplishments and strategic goals, presented to Microsoft’s top executives and the entire company, reaching an audience of over 200,000 employees

  • Developed and implemented streamlined processes to manage content development projects, scaling the team from 2 to 14 vendors, which increased capacity while consistently meeting strict project delivery timelines

  • Developed key performance indicators and listening mechanisms to measure the effectiveness of change management materials, enabling data-driven insights that enhanced adoption rates and informed continuous improvement of organizational change initiatives

  • Created and maintained a program SharePoint website with over 192,000 visits

  • Developed and managed editorial calendars for internal communications, ensuring alignment with organizational goals

 

Pulsiam

Content, Design, and Marketing Manager | User Education Specialist | Associate Technical Writer

  • Managed multiple concurrent marketing, sales, training, and documentation projects, working closely with technical and executive teams to consistently deliver projects on time, ensuring seamless execution for new and existing customers

  • Contributed to the leadership team’s strategic decisions on go-to-market strategies, driving business growth, while also spearheading initiatives to enhance company culture, resulting in a more engaged and motivated workforce

  • Developed and authored compelling proposals, leading to a 100% shortlisting rate for every submission, significantly enhancing the company's competitive positioning in the market

  • Spearheaded the planning and execution of an annual user training conference, managing all marketing efforts and overseeing teams to develop class content, organize conference logistics, and create an interactive teaching environment with the company’s software, resulting in highly successful events that enhanced user engagement and product adoption

  • Co-led a comprehensive company rebrand, including the overhaul of the company’s name, logo, and brand identity, which significantly improved search engine discoverability and strengthened market presence

  • Produced educational content, including video tutorials and product demos, by collaborating with engineering and support teams, to support customer onboarding and product adoption

  • Developed and managed the company website, ensuring content accuracy, SEO optimization, and alignment with marketing goals, while also establishing the company’s social media presence to enhance online visibility and engagement.

  • Designed and developed a suite of product icons, enhancing product branding and visual identity, which contributed to improved user recognition and brand consistency across all platforms

  • Worked closely with executive leadership to secure approvals and ensure messaging clarity and impact

  • Coordinated the translation and localization of technical content to support global product launches

 

College of the Canyons

Lead English Tutor

  • Coordinated session logistics for up to 10 tutors at a time, ensuring efficient resource allocation, while providing mentorship and guidance to enhance tutor performance and student outcomes

Summary | Skills | Experience | Education | Download